“Ping.fm is a simple and FREE service that makes updating your social networks a snap!” This is how Ping.fm promotes its services on its front page of their website. So about ten days ago I decided to take up the offer and signed up. Anyone who uses services like Ping.fm or Hellotxt will understand the value of updating their social profiles on various different social networks and bookmarking services with one click. This is exactly the outcome I was hoping to achieve.
So on the day I signed up, I set-up my social profiles at Linkedin, Facebook and Plaxo with Ping.fm. Setting up these networks with Ping.fm was a breeze. I also tested the service by sending one status update and a blog post. To send RSS feed of my blog, I first created an account with Twitterfeed to push the feed to Ping.fm. In turn, Ping.fm sends my feed to the social networks that I have linked. Everything has worked as it should and I was very pleased with the fifteen minutes I spent setting up these services.
To my surprise however, last week I could not login to my account at Ping.fm. Initially I thought that I may have forgotten password or may be using an incorrect email address to login. Well, this wasn’t the case, Ping.fm has either deleted or suspended my account and they have done this without sending me any notification. Needless to say I was pretty upset. One would understand if I were to abuse their services or didn’t comply with their terms of services then they would have all the rights to suspend my account but this is not the case. By the way, Ping.fm does not have any terms of service document on their website. One would think that a large service like this would tell their users how their services are meant to be used. This beats me!
Feeling upset and dejected, I decided to contact Ping.fm through their contact page and asked if they have suspended or deleted my account and if they could provide a reason for doing so. One week on and I am yet to receive a reply from them.
So all in all, my experience with Ping.fm has been very poor. Well if you ask me, I am not totally surprised of the service levels I have received. This is what happens when a couple of developers set-up a successful web service who has no experience in customer service or understanding the value of a having a customers’ charter. They are probably good programmers but have no idea how to service their clients. This is probably one of the reasons why there is no terms of service document found on their website.
For me, there is always Hellotxt.
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